Please read before making your booking.
Health and Safety
Keeper for a day experience participants must be aged 17 or over and Junior participants must be aged between 7 and 16 years old.
Whilst every effort is made to accommodate those with a disability or learning difficulty, or if the person in question suffers from an immune suppressant illness, due to practicalities and health and safety this cannot always be achieved. Please contact us immediately so we can discuss this. A specially adapted schedule may have to be arranged due to access restrictions.
All participants must complete a health questionnaire as soon as it is received and return it to the Park no less than 4 weeks before the experience. A self-addressed envelope is provided for returning your completed form. Participants are also advised to familiarise themselves with the Park’s Health and Safety guidelines (a health and safety briefing will be held at the start of the day).
Participants must abide by the instructions given to them by members of Cotswold Wildlife Park staff at all times. We reserve the right to ask any participant to leave the site should they behave in an inappropriate or unsafe manner.
We cannot be held responsible for the weather conditions. Much of the day will be outside and could be muddy! Please bring warm and waterproof clothing and footwear for bad weather days and remember hats and sunscreen in nice weather. We reserve the right to cancel an experience due to exceptional weather, namely snow, and an alternative date will be arranged.
We reserve the right to cancel your experience if you arrive more than 10 minutes after your start time, unless you have contacted us in advance.
Booking and Cancellation
Full payment must be made at the time of booking.
Due to the popularity of the keeper experiences, once booked, the date cannot be changed or rearranged. If you are no longer able to attend the experience, you will be offered a refund as outlined below.
Cancellations made more than thirty days prior to the experience will be refunded the full amount paid for the experience. Cancellations made fourteen to thirty days prior to the event will incur a 50% cancellation fee (50% of the original purchase price will be refunded).
If an experience is cancelled less than fourteen days before it is due to take place, no refund will be given. Cotswold Wildlife Park will consider full refunds in exceptional circumstances, such as illness, injury or bereavement. Work commitments, holidays or other events are not considered exceptional circumstances.
Cotswold Wildlife Park cannot guarantee the availability of all animals and exhibits mentioned in our literature and reserve the right to amend the itinerary wherever appropriate.
One complimentary ticket for a member of family or a friend is provided; any other guests must pay the normal admission price. Guests will not be able to take part in any of the keeper for the day activities and will only have access to the Park from 10am.
