Park News

Rhinos on the Lawn

COVID-19 visitor guidance: Advanced tickets only from the 14th July 2020

July 2020

Since restrictions were relaxed we have been looking for ways to improve our existing safety measures to ensure your visit is a safe and enjoyable one. It has been a major undertaking to prepare the Park for this. For example, the booking system we have used for years simply wasn’t designed for these extraordinary times. We have listened to our visitors’ requests and have installed some new software which allows us to restrict numbers via pre-bookings. We have also reviewed all our public areas and introduced some additional measures to keep our staff and visitors safe. Please note: these are in addition to our previous announcement on the website which you can find here.

  1. Unique location of the Park: Unlike any other zoological collection in the UK, Cotswold Wildlife Park is set in 160 acres of parkland with plenty of open space. It is still vital that visitors take responsibility and adhere to the Government guidelines – current restrictions are as follows: Meet outdoors in groups of up to 6 people (who you do not live with) whilst keeping at least 2 metres apart at all times. Please note that from 8th August, face coverings are required to be worn in indoor areas.  These will include the Reptile House, Insect House and Gift Shop. Please bring your own face covering with you. More details can be found on the Government website: https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own/face-coverings-when-to-wear-one-and-how-to-make-your-own
  2. Capacity and booking tickets: For the first time in our history, we have established a pre-booked ticketing system which allows us to limit the number of visitors each day to allow for social distancing. All tickets MUST be booked online the day before your visit. Click here to buy your E-tickets. There is a maximum capacity of tickets available each day. We are unable to release tickets any further in advance at this stage. We are trialing a new booking system, so we appreciate your understanding of these new, and hopefully temporary, changes. Please bear with us as we adapt.
    • E-tickets purchased before 14th July 2020 will still be valid from 30 days of their purchase. You can still use these at any time to visit the Park.
    • Season ticket holders have been accounted for and there is no need to pre-book.
    • Gate tickets will not be available while the pre-booking system is in use. Any changes to this will be updated on this page.
    • Bookings are strictly non-refundable and non-transferable to another date.
    • Please always check our website and social media for ANY updates.
  3. Opening times: PLEASE NOTE: OUR PEAK ARRIVAL TIME IS BETWEEN 10.00 am AND 11.00 am. TO AVOID QUEUES, PLEASE ARRIVE AFTER 11am. We are open every day* until 6.00 pm (last admission at 4.00 pm) so you’ll still have plenty of time to enjoy the Park. If the weather is good, please be aware that the Park will be busier than usual. *Except Christmas Day.
  4. We have installed additional hand washing/hand sanitising stations and toilets around the Park. Please adhere to social distancing guidelines at all times when using these facilities and avoid crowding together. Toilets will be regularly cleaned throughout the day.
  5. One-way systems: We have introduced a new one-way system for the Lake walk-through. This is for your safety and is clearly signed.
  6. Keeper Experiences: We continue to follow Government restrictions on social distancing and this, unfortunately, affects our Keeper Experiences (including Keeper For A Day, Junior Keeper Experience and Trainee Keeper Day), which can involve different households coming in close proximity with one another. For the time being, Junior and Trainee Keeper Experiences have been cancelled. Keeper for a Day Experiences will resume on August 1st with some changes to the itinerary. With regard to Keeper Experiences, you should have already received an email regarding this. If you haven’t, please email leanne@cotswoldwildlifepark.co.uk Thank you for your patience and understanding.
  7. Animal Encounters: for the time being we are unable to offer our Lemur Encounter. For more information on all our other Animal Encounters, please visit our “Get Involved” Animal Encounters page.
  8. Daily Keeper talks have been cancelled. This is to keep both our visitors and staff safe by avoiding people gathering in groups in one area.

PLEASE NOTE:

  • Our restaurant will remain closed. Visitors are encouraged to bring picnics to enjoy outside in the open spaces.
  • Outdoor kiosks will be open for snacks and drinks.
  • Many indoor areas are now open again, but some areas remain closed due to COVID-19 restrictions. The Tropical House, ‘Madagascar’, Bat House, Giraffe House and the Goat petting area in the Children’s Farmyard remain closed to visitors. The Park reserves the right to review which attractions will be accessible to the public.
  • The Adventure Playground, ‘Skymaze’ and train are closed.
  • The Park reserves the right to review what attractions will be accessible to the public.
  • Dogs may be brought into the Park provided that they are kept on a lead and under adult control at all times.
  • The gift shop is open daily between 1:00 pm – 4:00 pm. To minimise cash handling, we will only be accepting card and contactless payment in the gift shop and kiosks. Thank you for your understanding.

As with all public attractions, we rely on people observing social distancing rules and respecting one another’s space. Current Government advice on social spacing must be followed during your visit. If you are feeling vulnerable, or at all worried about visiting at this time, we would much rather you came at a later date when restrictions have eased.

If you have any symptoms of COVID-19, do not visit the Park.

Your patience and understanding throughout this ever-evolving situation is appreciated. Circumstances may change and the Park reserves the right to adjust these conditions at short notice.

Rhinos on the Lawn

Last updated: 4th August 2020.


Cotswold Wildlife Park and Gardens

Cotswold Wildlife Park and Gardens