Below are the answers to the questions most commonly asked by people making educational group bookings.
If you have other queries, please contact our Education Co-ordinator: firstname.lastname@example.org
1: What does it cost to get into the Park?
Our admission charge is £8.00 per pupil/student. We admit one adult free for every five paying children. If you are bringing more adults than this, we charge £11.50 per additional adult.
If you have pupils, or staff, with season tickets they can use these to get into the Park free with your group. The pupils using season tickets for admission will count towards your adult/pupil free place ratio. Pre-school children under 3 are admitted free of charge but they will not count towards your free adult ratio.
We have worked very hard to ensure that the Park is very suitable for those with disabilities. However, Special Needs groups do qualify for a special rate. Please contact the Education Department for more details. If you are a Special Needs Group within the mainstream school you can receive a reduced 1:3 ration with extra carers being charged the discounted rate of £8.
2: What is an educational group?
Any group of young people still in full-time education and coming as a group organised by their school, college, university etc. will be admitted at our education rates. The is no maximum age.
Members of bona fide youth groups such as brownies, scouts, etc. are equally welcome at these rates.
There is no minimum number of pupils/students for an education group visit. Home educators also count as an education group.
Groups organised by families/friends qualify for our group rates, if they have 20 or more in the group (not counting under 3s). Such groups do not qualify as an education group.
3: How do I book talks for my group?
We run talks and tours for education groups on weekdays. These last 30–40 minutes and are generally taken by the keepers of the relevant section. The following are some of the talks we offer, however we can also offer bespoke talks on any subject you are studying.
- African animals
- Fur, Feather & Scales (Classification)
- Animal Senses & nocturnal animals
- Caring for animals
- Habitats and Adaptations
- Feeding & Fangs
- The Wonderful World of Plants
- Life Cycles
- Reptile Encounter
- A Day in the Life of a Zoo Keeper
If you know what you want to do whilst you are here, please book through our bookings page and our Education Co-ordinator will email you a booking confirmation (within ten working term-time days).
If you wish to book talks as part of your visit and would like more information about the talks, or need to check on availability for a specific date, please contact our Education Co-ordinator, preferably by email, outlining what you want to have the talks about.
We charge £1.00 per pupil or student per talk between 1st March and 31st October each year – with a minimum charge of £20.00 per group. The first talk is free to any group between 1st November and the end of February each year.
4: How would you like us to pay for our visit?
Please pay on the day of your visit when you arrive; card, cheque or cash are acceptable. Alternatively, we can invoice you at an extra charge of £6.00 plus VAT. If you would like to be invoiced and have a purchase order number, please let us have this before your visit.
5: Can I visit the Park to make a risk assessment or plan our day before we come?
We are happy to send a free preliminary visit ticket to you, at your school/college, once you have made a booking with us. We require five term-time working days’ notice to do so.
We will only provide one ticket per class/30 pupils booked to come to the Park.
If you wish to visit the Park to see if it is suitable for a visit before making a booking, you will need to make an appointment to meet our Education Co-ordinator at the Park.
6: Do you provide a risk assessment?
We are holders of the Quality Badge for Learning Outside the Classroom, so you may find that your LEA requires very little additional risk assessment from you.
We will send a copy of our risk assessment recommendations with your booking confirmation, in order to assist you in completing your own risk assessment.
7: Where do we eat our packed lunches?
During the summer, there are numerous picnic tables around the Park. We have a large covered picnic area close to our car/coach park, as well as smaller shelters by the giant tortoises, the gibbons and the giraffes.
For the winter months, we have a large indoors school lunchroom. This can seat around 60 pupils and you may leave your bags there if you wish. If you would like to use the lunchroom please inform us at the time of booking.
8: Do you provide maps of the Park?
Maps are available for you to download and print as many copies as you require.
We will not provide maps on your arrival, unless you have talks booked. In this case, there will be a map for each talk waiting at the Pay Kiosk. These maps will show the meeting place and time of the talk.
9: Do you provide educational materials, suggested routes etc?
At present we do not have any materials because schools have such different requirements. However, if you do have specific requirements, our Education Co-ordinator is very happy to work with you to produce what you need.
10: Can I pre-book train tickets, goody bags and ice lollies?
Yes, we are very happy to pre-book tickets and shop items in order to make your visit easier. Train tickets and ice-creams are £1.20 per head, whilst goody bags start at £2.00 per child (this will include two small toy animals, notebook, pencil and a choice of rubber, pencil sharpener or badge). These can be booked at any point up until the week before your visit.